Thursday, February 7, 2013

Wizard101's Azteca Blocked Zones Crown Compensation

The Situation From Wizard101.com's Message Boards:

(Click on the photos to make them larger)




The Explanation in Short:

There were quite a bit of players who could not progress in game because they could not move through Azteca properly and were blocked from zones inside of that world. For quite a while, Wizard101 tried to fix that problem, but alas Morganthe's spiders really put quite a web in their coding. It really gummed up their system, so it took a bit of time to track down the problem and then be able to fix it. 

So in return, Wizard101 has compensated players who were blocked with 30,000 Crowns. If you did not receive any crowns, it means that you did not have this problem. If you did receive crowns, it is not because you finished Azteca or there were a glitch or you were hacked.

My Concern:

Now I have been noticing a trend that should not be happening. I notice that there were some not so nice comments on Wizard101 Facebook wall or in other discussions on other sites about being upset about this issue.

I hope you all know that Kingsisle is working very hard to make the community happy, but it is impossible to make EVERYONE happy. But I am sure all of you have been one of the recipients of their generosity at least once in the past.

Here are the most recent examples:

1. Deer Knight Refund - They were happily refunding anyone who spent crowns on the pack that wouldn't drop the Deer Knight spell. They also gave out a free trained Deer Knight spell on top of that.

2. Skyvern Packs - They gave everyone Skyvern packs when their own free Birthday Pack item glitched.

3. Azteca Zone Problem - They gave everyone who were blocked crowns.

Now, have you guys thought that if you gave negative feedback, this wonderful generosity would end? If KI is happy, they will feel like giving out more after this. But if they are not, this could change. This is all about Karma. What you give out, you receive. After all, would you want to give someone something free if they gave out nasty comments to you or etc? No, you would not.

If you thought the amount of crowns given was quite excessive, that's up to Kingsisle how much to give. They know best how much should be given. Generosity does not have any limits. But again, think about this.. If you complain and post not so nice comments about that, what if next time they reduce the amount and you received it? That's Karma. What you give, you receive. So be wise and careful about what you say. You should instead be happy for others and be grateful that you are in this amazing generous community! This is amazing for Kingsisle to do and they deserve a big Thank You whether you received crowns or not. This says a lot about the company. Would you want to play for a generous company like theirs or a company that is not? That's something you got to think about!

Please think twice before commenting and always read the post that was made carefully before asking questions. There is no need to be rude. Please try to be polite and respectful. It's okay to be upset, but please be polite about it. After all this game is not about free crowns, it's about playing a fun game. Let's not let that blind you from that. And remember whatever you say puts pressure or can possibly hurt whoever is answering and reading from Kingsisle. I hope you are being considerate of them as well.

How To Comment -

No - "I HATE KINGSISLE, THEY ARE NOT GIVING ME ANY CROWNS, NOT FAIR!"

Yes - "Aw, others are lucky, they got crowns, I did not. Oh well. Thank you Kingsisle anyway for fixing this bug!"

Again you should be grateful that they have been so generous to you in the past and will might continue in the future. They are trying so hard to make sure everyone has a bug free experience while playing this wonderful game! Can you imagine being in their shoe and trying to make millions of players happy? WHEW!!! They deserve a pat on the back, don't you think?

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ACK! You are still blocked? Here is what to do -

Wizard101 says if you are level 75 or higher, and you are blocked from entering a zone that you could previously access, send an email to support@wizard101.com and provide the following information:


Put in the Subject of the Email: "Blocked"

In the Body of the Email, please add -

Character Name:
Character Level:
Zone and world where you are blocked:

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Don't forget to SMILE today! :D
Reactions:

3 comments:

  1. Great post Kelsey. I'm glad to know that I'm doing business with a company who isn't afraid to compensate for their mistakes. I did not receive crowns this time, but maybe sometime in the future a bug will affect me, and it's good to know that they will make it right if it does happen. Congrats and happy spending to all of those who did receive the crowns!

    ReplyDelete
  2. I would like to thank Kingsisle for the crowns. I may have had a tiny block in Azteca, but it was nothing to me. I didn't even notice. I love the game and have been playing religiously for over a year since I found out about the game during a commercial. The 30,000 crowns is an added bonus. I am now just waiting for a new world to come out after Azteca and during my wait, I am playing Pirate101.

    Sincerely, Hunter Lionblood. Level 90.

    ReplyDelete
  3. Funny thing: I never noticed a bug in Azteca, and I'm pretty sure everything worked out fine
    Yet I still got that 30000 crowns

    ReplyDelete

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